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Accessibility
A website about getting help is worth very little if some people cannot use it. This site is built to meet WCAG 2.1 Level AA, and where it falls short, that is treated as a fault to fix.
What standard is this site held to?
The Web Content Accessibility Guidelines, version 2.1, at Level AA. That is the standard most widely used as a benchmark for public websites.
It is a target held continuously rather than a box ticked once. New pages are built to the same standard as the existing ones.
What has actually been done?
Text and background colours are chosen to meet the contrast ratios the standard requires, and colour is never the only way information is conveyed.
The whole site can be operated by keyboard alone, focus is visible as you move through it, and interactive controls are large enough to hit comfortably on a phone.
Pages use real headings in a logical order, meaningful images carry alternative text, decorative ones are hidden from screen readers, and form fields have proper labels. Text reflows on small screens and can be enlarged without content being lost.
Where might it still fall short?
No site is perfect, and it would be dishonest to claim otherwise. Some content may not yet be fully optimised for every assistive technology, and combinations of browser and screen reader behave differently from one another.
If something on this site gets in your way, that is useful information and it is welcome.
How do I report a barrier?
Use the contact form and describe what happened: the page you were on, what you were trying to do, and the device, browser, or assistive technology you were using. As much or as little detail as you have is fine.
You can also reach the practice at [CONFIRM-PHONE], or by post at [CONFIRM-ADDRESS].
Reports are read and acknowledged, and issues are prioritised by how much they block someone from getting in touch. Anything preventing access to contact details or crisis resources is treated as urgent.
What if I cannot use the site at all?
Then the site should not be the obstacle between you and a conversation. Reach the practice by phone at [CONFIRM-PHONE], and anything on this website can be provided in another format on request.
In a crisis, call or text 988 for the Suicide and Crisis Lifeline, or call 988 and press 1 for the Veterans Crisis Line. If there is immediate danger, call 911.
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